AST RESEARCH, INC.          TECHNICAL BULLETIN # 1809          4/14/98

TITLE  Adventure! 2XX/4XX and random lockups in Windows 95

ISSUE

   Early versions of the pre-installed S3 video driver have been 
   found to cause lockups in some applications. The pre-installed 
   driver in Display Properties is listed as "S3 Inc. Trio64V+ 
   (1-27-1997)". 
    
   To determine if your system may experience this issue, follow the 
   procedure outlined below:
   
   
        1.  Open the Display Properties by right clicking an empty or
        open spot on the desktop and click on Properties.  You will
        then be presented with the Display Properties window.
        
        2.  In the Display Properties window click on the Appearance
        tab.
        
        3.  Attempt to create a custom color by selecting Color, then 
        choose Other.
        
        4.  Click on the newly opened muliti-colored bitmap.  The 
        system will then lock up.
        
        5.  The only means of recovering the system is to shut down 
        using the power switch (CTRL-ALT-DEL will not work.)
   


BACKGROUND

   N/A
   


ACTION

   Utilize one of the following procedures to resolve this issue:
   
   I.  Choose another driver from the list of compatible drivers.
   
       1.  Open the Display Properties window as explained above.
   
       2.  Click on the settings tab.
   
       3.  Click on the Advanced Properties button.
   
       4.  Click on Adapter tab.
   
       5.  Click on the change button.
   
       6.  Select the "S3 Trio64V+ (8-24-1996)" entry.
   
       7.  Click OK and follow the instructions given in the prompts.
   
   
   II.  Download and install the latest driver for this video adapter 
   from S3's WEB site.  The latest version of the driver is available 
   from S3 at their website at: 
   http://www.S3.com
   
   The current version of this driver, dated August 19, 1997 at the 
   time of this writing, will correct the issue.  After downloading 
   the new driver follow the instructions provided by S3 to properly 
   install the new driver.
   



SYSTEMS AFFECTED

   This issue affects the following systems:
   
   503279-XXX
   503280-XXX 
   503292-XXX
   503294-XXX
   503298-XXX
   503300-XXX


TAN  TPR 000536DP

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